We can help train your team on quick easy word tracks and customer psychology. These techniques will help keep your team in control of the call to ensure the highest chances for contact information and an appointment.
Do you have an outbound call sales team or BDC? We can train your team to follow up like the pros. We can write custom scripts for just about any type of outbound call you can imagine.
Are you worried about compliance? Wondering if your team is taking the right steps to verify information and collect your payments? Our team is equipped to help your collections team succeed with a tried and true step by step process. Once we have them trained we offer quality control to make sure they are following the process every time.
Do you have a BDC Team or call center to train? In todays world, the most efficient way to handle internet customers is with a Business Development Center (BDC) or Call Center. Many of the Customers we work with have anywhere from one to over one hundred agents on staff that need trained. Take the stress out of having to keep an in-house trainer on staff to try to listen to calls for quality control and training. Our team can help manage that process and keep your team on track.
Need a reliable easy to use call tracking or texting solution? With our system you can track what advertising sources are working for you, when your peak inbound call periods are, and listen to the calls for quality control. Our solutions can work with as little as one line or hundreds of lines. One quick call with our team and we can build and design the perfect call tracking program.
Would it be helpful for someone with experience to come out and train your staff? We have the ability to train your team in a group setting on how to handle inbound and outbound phone opportunities. We have worked with with small teams of just a couple people up to rooms filled with hundreds of people. If you are looking for a solution for a more hands on approach our on-site training solution may be for you.